FAQ

If something feels off

What's normal, what's not, and the questions everyone asks but no one wants to post in a forum.

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Mixing your vial
The powder won't dissolve
Keep rolling the vial gently for a couple of minutes. Some peptides are slow to go into solution. Don't shake it. Still cloudy or full of specks after about five minutes? It may be damaged or past its life. Don't inject cloudy liquid. Set it aside and start a fresh vial.
Stop. Don't inject
How much water do I add?
For most peptides, 2ml of bacteriostatic water works well. The dose calculator on the get-started page does the math for you, but the general rule: more water = easier to measure small doses, less water = fewer units per injection. If your vial is 5mg, 2ml gives you 2.5mg/ml. The dosing reference on your body map card covers the common peptides.
Use the calculator
Do I shake or swirl?
Neither. Aim the water stream at the glass wall of the vial, not directly at the powder. Then tilt the vial gently on its side and roll it between your palms for 30 seconds or so. Shaking denatures some peptides. If it foams, you shook too hard. Wait for the foam to settle before drawing.
Roll gently
What do I do with leftover bac water?
Cap it and keep it at room temperature. Bacteriostatic water contains 0.9% benzyl alcohol, which keeps it sterile through multiple needle entries. It lasts about 28 days after first puncture. Write the date you opened it on the vial with a marker or use one of the date labels from your kit.
Good for 28 days
Drawing your dose
I got a big bubble and lost my dose
Nothing is wasted. Push everything back into the vial, then start the draw over: keep the vial flipped, tap the barrel so the bubble floats to the top, press the air back in, and pull slowly to your mark. A pinhead-size bubble under the skin is harmless. It's only the big ones worth chasing.
Totally normal
I pressed the plunger but nothing came out
You probably didn't push all the way, or the needle is touching the vial wall. Try again, pressing slowly and steadily. If it still won't move, the needle may be blocked. Swap in a fresh syringe from your kit rather than forcing it.
Easy fix
There's liquid left in the syringe after I inject
That's dead space: the tiny bit of liquid trapped in the hub where the needle meets the barrel. It's the same for everyone using standard insulin syringes. Your dose is already calibrated to account for this. The markings on the syringe measure what actually gets delivered, not what stays behind. Don't try to push harder to get it out.
Already accounted for
I'm confused by units vs. ml vs. mcg
Three things to know. Mcg (micrograms) is the dose your protocol prescribes. Mg/ml is the concentration after you mix. Units are the marks on your insulin syringe. The calculator on the get-started page converts between all three. If you're ever unsure, punch your numbers in there before drawing.
Use the calculator
During and after the shot
There's a bruise where I injected
Normal. You nicked a tiny blood vessel under the skin. It'll fade in a few days. Use a different spot next time and press (don't rub) for a few seconds after the needle comes out. If a bruise keeps growing, is very painful, or won't fade after a week, check in with your doctor.
Usually harmless
It stung going in
Usually means the alcohol hadn't fully dried, or you pushed the liquid too fast. Neither is dangerous. Next time, let the prep pad dry for a full ten seconds and press the plunger slowly. A brief sting that fades is nothing to worry about.
Not dangerous
There's a small lump under the skin
Common, especially with subcutaneous injections. It's a small pocket of liquid that hasn't absorbed yet. It usually flattens within a few hours. Injecting too shallow or too fast makes it more likely. Next time, make sure the full needle is in at 45 degrees and push the plunger slowly. If the lump is hot, red, or growing after 48 hours, see a doctor.
Absorbs on its own
A drop of blood came out after I pulled the needle
Completely normal. You passed through a capillary on the way in or out. Press with the alcohol pad for 5 seconds and it'll stop. Your dose still went in. The amount of blood on the surface is cosmetic, not a sign that the injection failed.
Dose still delivered
Where should I inject, and do I need to rotate?
Belly fat, 2+ inches from the navel. And yes, rotate. Using the same spot repeatedly can cause tissue hardening over time. Your body map card divides the belly into zones. Pick a new zone each time and mark it on the card. Outer thighs also work if you prefer, but belly is standard for subcutaneous peptides.
Check your body map card
Redness or rash spreading from the site
A small pink circle right at the injection point is common and fades in an hour. But if redness keeps spreading, or you notice hives, swelling in your face or throat, or difficulty breathing, stop injecting and contact a doctor immediately. These are signs of an allergic reaction and they need medical attention, not reassurance from a FAQ page.
See a doctor if spreading
Storage and shelf life
How do I store a mixed vial?
Fridge, immediately after mixing. 2-8 degrees Celsius. Most reconstituted peptides last 28-30 days refrigerated. Write the date you mixed it on the vial using a date label from your kit. Don't freeze it. Don't leave it on the counter. Heat degrades peptides fast.
Fridge, 28 days
What about unmixed (dry) vials?
Dry powder peptides are more stable. Most are fine at room temperature for weeks, but fridge is always safer, especially in warm climates. Check the label on your vial for the manufacturer's recommendation. If you ordered multiple vials, keep the ones you haven't mixed yet in the fridge and only reconstitute when you're ready to start that vial.
Fridge is always safer
I left my mixed vial out overnight
If it was a cool room (under 25C) and under 8 hours, it's probably fine. Put it back in the fridge and use it within the next few days. But if it sat in daytime heat (above 30°C), or it's been out more than 12 hours, don't risk it. Peptides degrade with heat and time. When in doubt, start a fresh vial. The cost of a new vial is less than the cost of injecting something that's lost its potency.
Check the conditions
Your equipment
I bent, dropped, or touched the needle
Toss it and grab a fresh one. A needle is only sterile once, and a bent needle should never be straightened and reused. Your kit includes spares for exactly this. Never feel you have to make a compromised needle work.
Use a fresh one
Which syringe is which?
Big one = mixing only. Small one = injection. The mixing syringe is 3ml with a separate 23g needle. You use it to draw bacteriostatic water and add it to the peptide vial. The insulin syringe is 1ml with a hair-thin needle (31g, 8mm). That's the one that goes into your skin. Never inject with the mixing syringe.
Big = mix, small = inject
Where do I throw away used syringes?
Get a thick-walled container. A glass jar works, or pick up a free puncture-proof container from any hospital pharmacy. When it's full, seal it and drop it at any hospital pharmacy or clinic. Most accept sharps for free, no questions. Don't put syringes in household waste.
Hospital pharmacy take-back
Can I reuse a syringe?
No. Each syringe is single-use. The needle dulls after one pass through a rubber stopper, and sterility is gone after first use. Your kit is sized so you always have enough. If you're running low before your next monthly refill, email hello@vialprep.com and we'll sort it out.
Single use only
Your kit and ordering
What's in the kit?
Insulin syringes (10x, 1ml, 31g), mixing syringes (2x, 3ml, 23g), needles (2x, 23g), bacteriostatic water (1x 10ml), alcohol prep pads (20x), and a cycle log card. The prep kit also includes a site rotation body map card, walkthrough card, and welcome card. One thing we don't send: the peptide itself. That's between you and your doctor.
6 items per kit
Do you sell peptides?
No. Vialprep is a supplies and education company. Syringes, the right water, the walkthrough cards. The peptide is a conversation for you and a licensed clinician. We're deliberate about this: it keeps us honest, and it keeps the kit legal everywhere we ship.
Supplies only
Do I need a prescription for the kit?
No. Everything in the kit (syringes, bacteriostatic water, alcohol pads, the cards) is a legal, over-the-counter medical supply that doesn't require a prescription. The peptide itself is a separate matter. That's between you and a clinician.
No prescription needed
How fast does it arrive?
We're not shipping yet. We're currently taking waitlist signups and will notify you as soon as kits are ready to ship. Bangkok is our first market. More cities to follow. Every refill ships in a limited-edition collectible pouch. New design each month. No return address that gives anything away.
Launching soon
Will my flatmate know what it is?
Every refill ships in a limited-edition collectible pouch. New design each month. Looks like something you'd keep, not something you'd hide. No return address that gives anything away.
Discreet by design
What if I change my mind?
Email us within 14 days of your most recent refill's delivery and we'll refund it. Keep the cards, keep the prep kit. No photos, no forms, no questions about why. On Monthly, email us before any renewal and the next refill pauses. No charge, no surprise shipments. We don't make leaving awkward.
14-day refund
How do refills work?
A right-sized monthly refill lands before you run out. 10 insulin syringes, 2 mixing syringes, 2 needles, 1 bac water, 20 alcohol pads, and a cycle log card. Pause or skip any month. Email us and it's done.
Auto, pausable
First-timer questions
I'm scared of needles
The most common worry, and it's reasonable. The walkthrough card asks you to sit, breathe out, and count to three. That's the whole technique. After that: the syringes are 31-gauge (about the diameter of a human hair) and 8mm long, designed for subcutaneous use. Most people don't feel them go in. The anticipation is worse than the event every single time.
Thinner than a hair
How long does the first injection take?
About four minutes. Not because it's easy, but because you'll have everything laid out in the right order and the walkthrough card talks you through each step. Most people are surprised by how unremarkable it actually is. After the first one, it's closer to two minutes.
About 4 minutes
Can I really do this at home?
Yes. The kit exists precisely for this. Everything is laid out in the right order. The walkthrough card has the steps laid out. The QR videos show you exactly what your hands should be doing. Thousands of people self-inject at home every week for everything from insulin to peptides to fertility treatments. You're not the exception.
Yes, and you're not alone
Your data
What happens to my data?
Contact info is encrypted before it ever reaches our database. Protocol data (peptide, dose, frequency) is stored to personalize your experience and send dosing reminders. We never sell your data. One tap deletes everything. We won't ask why. Full details in our privacy policy.
Encrypted, deletable

This is general guidance for using your equipment, not medical advice. Your doctor decides what you take and how much.